Payment, Shipping & Store Policies

Payment

We accept the following payment methods through Shopify:

  • Visa

  • Mastercard

  • American Express

  • Apple Pay

  • Google Pay

  • PayPal

  • Shop Pay

  • Shopify Payments

  • Shopify Gift Cards

All payments must be made in full at the time of purchase.

If you experience any issues during checkout, please contact us and we’ll be happy to help.

Shipping

We currently ship throughout New Zealand.

All stools are carefully packed and shipped using trusted courier or freight services depending on the size and destination.

Shipping costs are calculated at checkout unless otherwise arranged.

Processing & Delivery Times

As each stool is individually finished and aged by hand, please allow:

  • 2–7 business days for processing

  • Additional delivery time depending on your location

Rural deliveries may take longer.

Delivery timeframes are estimates only and may be affected by courier delays outside of our control.

Local Pickup

Local pickup may be available by arrangement.

Please contact us prior to purchase if you would like to organise collection.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery.

Please include:

  • Photos of the item

  • Photos of the packaging

  • Photos of any visible damage

Please retain all original packaging until your claim has been reviewed.

Returns & Refunds

Due to the handmade and custom-aged nature of our stools, all sales are considered final.

Each piece is individually finished and may include:

  • Natural timber variation

  • Distressing

  • Marks and imperfections

  • Variations in grain, colour, and texture

These characteristics are intentional and form part of the aged appearance of the product.

We do our best to accurately represent every stool through photographs and descriptions.

Please review all images carefully before purchasing.

If you have any questions or would like additional photos before purchasing, feel free to contact us.

Return Requests

If an issue arises with your order, please contact us and we’ll do our best to help.

Returns or exchanges may be considered on a case-by-case basis where an item arrives damaged or significantly different from its description.

Approved returns:

  • Must be returned in original condition

  • Are at the buyer’s expense unless otherwise agreed

  • May be eligible for store credit or replacement

Shipping costs are non-refundable.

Handmade & Aged Timber Disclaimer

Our stools are handcrafted and intentionally aged to achieve a worn, vintage character.

Because of this process, no two pieces will be identical.

Variations including:

  • Timber grain

  • Knots

  • Surface texture

  • Distressing

  • Small cracks or marks

  • Colour variation

are natural features of the material and design, and are not considered defects.

These details are part of the individuality and character of each piece.

Delivery Conditions

Customers are responsible for ensuring safe and suitable access for delivery.

If a delivery cannot be completed due to restricted access or customer unavailability, additional delivery fees may apply.

Once an item has been delivered, responsibility for the item transfers to the customer.

Please inspect your order upon arrival and notify us immediately if there are any issues.

Additional Policies

Holds

We’re happy to place items on hold for up to 24 hours.

Extended holds may require a non-refundable deposit.

Custom Orders

Custom orders and made-to-order pieces are final sale.

Payment Plans

Payment plans may be available by arrangement.

Please contact us to discuss available options.